Return & Refund Policy

Caraway Return & Refund Policy

Return Eligibility and Timeframe

At Caraway, we aim to provide a clear and fair return experience. If your purchase does not meet your expectations, you can request a return or refund within 30 days of delivery.

To be eligible for a return, products should generally:

Be unused and in their original condition
Include original packaging and any accessories, if applicable
Be accompanied by proof of purchase
Comply with any product-specific return requirements

Please contact Caraway to request return authorization before sending any item back.

Products Not Eligible for Return

The following items cannot be returned:

Personalized or customized products
Products explicitly marked as non-returnable
Items damaged due to improper use or handling
Products that cannot be returned for hygiene or safety reasons where allowed by law

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us promptly. Include a description of the issue and, if possible, supporting photographs. Caraway will review the information and determine the appropriate resolution.

Return Shipping Responsibility

For standard returns due to buyer’s remorse or change of mind, customers may be responsible for return shipping costs unless otherwise required by applicable law or agreed upon in advance. In cases of errors on our part or confirmed defective products, Caraway will review and cover the appropriate shipping arrangements.

Refunds

Once a return is approved and the item has been received and inspected, we will notify you of the refund decision. Approved refunds are generally issued to the original payment method used at purchase.

Please allow an additional 5-10 business days for your financial institution or payment provider to process the refund.

Exchanges

If you wish to exchange your product for a different size, variation, or item, please contact Caraway directly to confirm availability and proceed with the exchange.

Order Cancellations

Order cancellation requests must be submitted within 24 hours of placing the order. Once orders have been processed or shipped, cancellation may no longer be possible.